Shipping Policy

Last Updated: 03 December 2025

Thank you for shopping at MehraCrafts. This Shipping Policy outlines how we process, ship, and deliver your orders placed on mehracrafts.com.

1. Shipping Coverage

We currently ship across India through trusted courier partners. International shipping may be introduced soon.

2. Processing Time

Orders take:

• 1–5 business days for order processing & packaging
• Handcrafted or made-to-order items may require extra time

Orders are shipped Monday–Saturday (excluding public holidays).

3. Shipping Time & Delivery

Estimated delivery timelines:

• Metro Cities: 4–8 business days
• Tier 1 & Tier 2 Cities: 8–11 business days
• Remote/Interior Locations: 11–15 business days

Actual delivery time may vary due to courier delays, weather, festivals, or other unforeseen factors.

4. Shipping Charges

• Shipping charges, if applicable, will be shown during checkout.
• Free shipping may be offered during promotions or for minimum order values.

5. Tracking Your Order

Once shipped, you will receive an email or SMS containing the tracking number and courier partner details. You may track your order through the courier’s website or tracking page.

6. Incorrect Address / Failed Delivery

• Customers are responsible for providing accurate delivery details.
• In case of failed delivery due to incorrect address, courier unavailability, or repeated attempts, re-shipping charges may apply.

7. Damaged Packages

If your package appears damaged or tampered with at the time of delivery, we recommend recording an unboxing or delivery video whenever possible. Please contact us within 48 hours with supporting photos or videos. Eligible cases will be handled according to our Replacement Policy.

8. Delivery Delays

While we strive to deliver orders within the estimated timeframe, delays may occur due to weather conditions, festivals, natural disasters, strikes, government restrictions, or courier partner issues. MehraCrafts is not liable for delays caused by such circumstances, but we will make reasonable efforts to keep you informed.

9. Out-of-Stock Situations

If a product becomes unavailable after your order is placed, we will notify you as soon as possible. You may choose an alternative product of equal value, or, if payment has already been made and the order cannot be fulfilled, a full refund will be processed.

10. Delivery Acceptance

• Please inspect your package at the time of delivery whenever possible.
• Report any missing, damaged, or incorrect items within 48 hours of delivery.
• Claims submitted after the reporting period may not be eligible for replacement.

11. Contact Us

For any shipping-related questions:

Email: mehracrafts1@gmail.com
Website: https://mehracrafts.com